Shipping policy

Malash will deliver products only within India and will not be liable for any claims relating to products ordered from outside India.

Order Processing Time

Orders are processed within 24 hours of successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

If Malash receives an order from a location where any additional taxes or charges (including but not limited to VAT, Import Duty, Octroi, Local Area Cess, or any other applicable tax) are payable, Malash shall not be responsible for paying such charges. Any such taxes shall be borne by the customer.

Malash reserves the right, at its sole discretion, to limit the quantity of products purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, payment method, billing address, or shipping address. Customers will be notified if such limits are applied. Malash also reserves the right to refuse or restrict sales to any individual or entity at its sole discretion.

Malash ships orders through reputed courier partners. Shipment tracking details will be shared with customers once the order has been dispatched. In certain locations, Malash may use local delivery partners for faster deliveries.

Shipping & Delivery Timeline

Estimated delivery is within 7 business days from the date of dispatch. Delivery timelines may vary depending on your location. Delivery may be delayed due to weather conditions, courier issues, public holidays, or other unforeseen circumstances.

Delivery services are managed by third-party logistics partners. While Malash strives to ensure timely and safe delivery of all orders, unforeseen circumstances may occasionally result in delays.

Malash partners with reliable courier service providers; however, Malash shall not be held responsible for delays, miscommunication, or misconduct by courier personnel, as such actions are beyond its direct control.

Shipping charges, where applicable, will be calculated based on the delivery destination, package weight, and other relevant factors. The applicable shipping charges will be displayed during checkout.

Malash currently offers Partially Cash on Delivery (Partial COD) only. A minimum fixed non-refundable advance payment is required for all Partial COD orders. The applicable advance amount and remaining payable balance will be clearly displayed during checkout.

Malash ensures that all products are securely packed using suitable protective packaging to minimize the risk of damage during transit.

For all delivered orders, customers are strongly advised to record a clear 360-degree video of the sealed package along with a complete unboxing video starting from the unopened package. In case of any damage, missing items, or incorrect products, this video will be required for verification. The video must clearly show the sealed package being opened and the contents inside.

Customers may share the required video and order details via:

Please include your order number while raising a request.

Customers are responsible for providing accurate shipping details. Malash shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Malash shall not be responsible for products accepted by any person other than the customer or where the customer shares the delivery OTP before receiving the package.

Malash shall not be responsible for any damage caused while opening the package after successful delivery.

Any claim relating to damaged, missing, or incorrect products must be reported to MalashCustomer Support within 24 hours of delivery, along with the required unboxing video and photographs.

Depending on product availability and logistics, customers may receive their order in multiple shipments.

Shipment tracking details are generally updated within 24 hours after the package has been handed over to the courier partner.

For any shipping-related queries, customers may contact us using the details below:

Email: customersupport@malash.co

WhatsApp: +91 80102 04135