Refund policy

Cancellation & Replacement Policy

Last Updated: July 2, 2026

Step 1: Understanding Order Cancellations

Please note that there may be certain orders that we are unable to accept and must cancel. Malash reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, technical or IT errors, inaccuracies or errors in product or pricing information, stock unavailability, or concerns identified during payment verification or fraud prevention checks.

Malash may also require additional verification or information before accepting any order.

Once an order has been successfully placed, it cannot be cancelled by the customer under any circumstances. Malash, however, reserves the right to cancel any order at its sole discretion for reasons including, but not limited to, stock unavailability, pricing errors, technical issues, payment verification concerns, or suspected fraudulent activity.

For Partial COD orders, the advance amount paid at the time of placing the order is non-refundable if the customer refuses delivery, fails to accept the shipment, or the order is returned due to non-acceptance.


 

Step 2: Payment Authorisation

Malash will seek payment authorization for the applicable amount of your order through the selected payment method.

Malash reserves the right to capture or charge the authorized amount in full or in part, as applicable to the order placed.

For Partial COD orders, the advance payment collected during checkout is mandatory and non-refundable in the circumstances mentioned above.


 

Step 3: Replacement Policy

Malash does not offer refunds under any circumstances.

Replacement requests will only be accepted under the following conditions:

• Wrong product delivered.
• Damaged product received.
• Incomplete order received.
• Product received in a defective condition.

Replacement requests will not be accepted for:

• Opened, used, altered, or tampered products.
• Products damaged after delivery due to misuse or improper handling.
• Missing original packaging.
• Requests raised after the specified reporting period.
• Minor variations in packaging, colour, fragrance, or appearance that do not affect product quality or performance.

Customers must report any damaged, incorrect, or incomplete order within 24 hours of delivery.

A clear, unedited 360-degree video of the sealed package along with the complete unboxing process is mandatory for verification. Malash reserves the right to reject replacement requests if the required video evidence is not provided.

Once the claim is verified and approved, a replacement product will be dispatched at no additional cost, subject to product availability.

If the same product is unavailable, Malash reserves the right to provide an equivalent replacement product.


 

Step 4: Replacement Request Process

To request a replacement, please contact our Customer Support team through the details provided below and include:

• Order Number
• Reason for replacement
• Clear photographs of the issue
• 360-degree unedited unboxing video showing all sides of the package and the complete opening process

You may contact us through:

Email: customersupport@malash.co

WhatsApp: +91 80102 04135

Replacement requests are subject to verification by the Malash Quality Team.


 

Step 5: Additional Terms

Customers are requested to retain all original packaging, labels, invoices, and product containers until the replacement process is completed.

Products approved for replacement may need to be returned in their original packaging before a replacement is dispatched.

Replacement requests are subject to quality inspection and verification.

Malash reserves the right to reject any replacement request where misuse, tampering, or false claims are identified.

The decision of Malash shall be final in case of any dispute relating to replacement eligibility.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Amravati, Maharashtra.

The above policy applies only to purchases made through the official Malash website.


 

Partial COD Orders

For all Partial COD orders, a mandatory advance payment is collected during checkout.

If the customer refuses delivery, fails to accept the shipment, or the order is returned due to non-acceptance, the advance payment shall be non-refundable.


 

Need Assistance?

For any queries regarding cancellations, replacements, or your order, please contact us during our customer support hours.

Email: customersupport@malash.co

WhatsApp / Call: +91 80102 04135

Support Hours: Monday to Friday, 11:00 AM – 6:00 PM (excluding Public and State Holidays)